Refund Policy

Le Joli value your satisfaction and strive to ensure a pleasant shopping experience. Below is our detailed refund policy to help you understand the process and guidelines for refunds.

Eligibility for Refunds

Refunds are available under the following conditions:

  • You must request a refund within 45 days of the order date. After this period, refunds will not be issued under any circumstances.
  • The item must be in its original condition, unused, and with all tags and packaging intact.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Refund Process

Once we receive your refund request, the following process will be followed:

  • We will review your request and inspect the returned item (if applicable).
  • If your refund request is approved, we will notify you via email.
  • The refund will be processed within 5 to 7 business days from the approval date. Please note that the exact timing may vary depending on your payment provider.

Non-Refundable Items

Refunds are not available for the following items:

  • Sale or clearance items (unless they are defective or damaged)
  • Personalized or custom-made items

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We may offer a replacement, exchange, or refund based on the situation. Be prepared to provide photos or other evidence of the damage or defect.

How to Request a Refund

To initiate a refund request, please follow these steps:

  • Email us at info@lejoli.site with your order number and details of the request.
  • Provide any supporting documentation, such as proof of purchase or photos of the item.
  • If returning an item, ensure it is securely packaged and shipped to the address provided in our return instructions.

Refund Method

Approved refunds will be issued to the original payment method used for the purchase. We cannot accommodate requests to issue refunds to a different payment method.

Contact Us

If you have any questions or concerns about our refund policy, please do not hesitate to contact us:

We appreciate your business and are here to assist you with any issues or concerns regarding your order. Thank you for shopping with Le Joli.